Terms and conditions
“The terms used herein with an initial capital letter, unless they have been previously defined, have the meanings given to them below:
“Client” refers to a natural person, of legal age, acting for their personal needs and having the full legal capacity to enter into agreements under these terms.
“Reserved rate sales conditions” refers to the specific conditions for each reservation made by the Client.
“Reservation Confirmation” refers to the document summarizing the details of the reservation made by the Client, sent by the website or the Hotel to the Client.
“Reservation Request” refers to any hotel room reservation request made by the Client.
“Hotel” refers to the Hotel de l’Europe, located at 22 Place Grenette, 38000 Grenoble.
“Service” refers to any hotel room reservation service made by the Client on the Hotel’s website.
“Hotel’s Website” refers to the website dedicated to the Hotel accessible at the following address: https://hotel-romance-copy-133.hapi.mmcreation.com.
ARTICLE 1 – Scope
These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and related services (‘Services’) offered by the Hotel (‘the Service Provider’ or the ‘Hotel’) to consumers and non-professional clients (‘Clients or the Client’) on the Hotel’s website. The main characteristics of the Services are presented on the Hotel’s website. The Client is required to be aware of these characteristics before making any reservation. The choice and purchase of a Service is the sole responsibility of the Client.
The Client declares:
● To have the full legal capacity to enter into agreements under these General Terms and Conditions of Sale.
● To make hotel room reservations and related services for personal use.
● To be able to save and print these General Terms and Conditions of Sale. The Hotel’s contact information is as follows:
Hotel de l’Europe
22 Place Grenette
38000 GRENOBLE
These conditions apply to the exclusion of any other conditions, including those applicable to other distribution channels for the Services.
The Client is informed that the Hotel enters into partnership agreements with third-party travel providers to allow the Client, by using the services offered by these partners on their websites, to search, select, and reserve rooms in the Hotel. Any hotel room reservation made under these conditions implies the Client’s complete and unconditional acceptance of the specific conditions of the provider, the reserved rate sales conditions, and these general terms and conditions of sale. The Client declares to have obtained all necessary and available information from the Hotel’s website.
These General Terms and Conditions of Sale are accessible at all times on the Hotel’s website and shall prevail, where applicable, over any other version or conflicting document. Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Client. Thus, entering bank details, accepting the General Terms and Conditions of Sale, the Reserved Rate Sales Conditions, or the Reservation Request, constitutes between the Hotel and the Client the same value as a handwritten signature on paper. The computerized records kept in the Hotel’s computer systems will be kept under reasonable security conditions and will be considered as evidence of communication, order, and payment transactions between the Hotel and the Client.
The Hotel ensures the retention of the written record of the contract in electronic or paper format for a maximum period of 5 years.
The Client is informed that their IP address is recorded at the time of reservation. In accordance with the Data Protection Act of January 6, 1978, the Client has the right, at any time, to access, rectify, and object to all of their personal data by writing by mail and providing proof of their identity.
These General Terms and Conditions of Sale also include the Personal Data Charter.
The Client declares to have read these General Terms and Conditions of Sale (including the Personal Data Charter) and accepted them by checking the box provided for this purpose before implementing the online reservation procedure, as well as the General Terms of Use of the Hotel’s website.
The validation of the Service reservation by the Client constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter).
The Client acknowledges having the required capacity to contract and acquire the Services offered on the Hotel’s website.
These General Terms and Conditions of Sale may be subject to subsequent modifications, and the version applicable to the Client’s purchase is the one in force on the website on the date of the reservation.
These General Terms and Conditions of Sale apply for the duration of the services offered by the Hotel on the Hotel’s website. The Hotel reserves the right to temporarily or permanently close access to its website.
ARTICLE 2 – Reservations
The Client selects the services they wish to reserve on the website as follows:
1. Selection of room type and rate
2. Selection of any additional services if applicable
3. Verification and validation of the reservation details, total reservation amount, and rate conditions
4. Entering their contact information
5. Entering their credit card details in case of guarantee or prepayment
6. Reviewing and accepting the general terms and conditions of sale and the selected rate conditions before validating the reservation
7. Final validation of the reservation
The Client acknowledges having read the nature, destination, and reservation conditions of the Services offered by the Hotel on its website and having sought and obtained the necessary information to make their reservation with full knowledge. The Client is solely responsible for their choice of services and their suitability for their needs, and the Hotel’s liability cannot be sought in this regard.
The Client agrees to complete the information requested on the reservation request and attests to the truth and accuracy of the information provided.
Contractual information is presented in French and will be confirmed at the latest at the time of validation of the reservation by the Client.
For reservations made exclusively online, the registration of a reservation on the Service Provider’s website is completed when the Client accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates their reservation. The Client has the possibility to check the details of their reservation, the total price, and correct any errors before confirming their acceptance (Article 1127-2 of the Civil Code). This validation implies the Client’s acceptance of the entirety of these General Terms and Conditions of Sale and constitutes evidence of the sales contract.
It is therefore the Client’s responsibility to verify the accuracy of the reservation and to immediately report any errors.
The sale of Services will be considered final only after the Client has received the confirmation of the reservation acceptance by the Service Provider by email and after the Service Provider has received full payment.
Any reservation made on the Hotel’s website constitutes the formation of a contract concluded remotely between the Client and the Service Provider.
The Hotel reserves the right to cancel or refuse any reservation of a Client with whom there is a dispute regarding the payment of a previous reservation.
Each reservation is nominative and cannot be transferred to a third party.
Cancellation of a Flexible Rate Reservation:
In the event of cancellation of a Flexible Rate reservation by the Client after its acceptance by the Hotel less than 24 hours before the scheduled date of stay, for any reason, an amount corresponding to the total amount of the first night will be automatically acquired by the Service Provider and billed to the Client as damages, in compensation for the loss suffered.
Cancellation/Modification of a Non-Refundable, Non-Cancellable Rate Reservation:
In case of cancellation or modification of a Non-Refundable, Non-Cancellable Rate reservation by the Client, for any reason, an amount corresponding to 100% of the total prepaid amount will be automatically acquired by the Service Provider and billed to the Client. The same applies in case of the Client’s non-presentation on the scheduled arrival date.
ARTICLE 3 – Rates
The Services offered by the Service Provider are provided at the rates in effect on the Hotel’s website at the time of the reservation by the Service Provider. Prices are expressed in Euros, excluding taxes and inclusive of taxes.
Rates take into account any discounts that may be granted by the Service Provider in the conditions specified on the Hotel’s website.
These rates are firm and non-revisable during their period of validity, as indicated on the Hotel’s website, with the Service Provider reserving the right, outside of this period of validity, to modify the prices at any time.
Rates are indicated before and during the reservation made by the Client. They are per room for the number of persons and the selected date.
Rates are confirmed to the Client in total TTC (excluding tourist tax) in the Hotel’s commercial currency. They include VAT at the rate applicable on the day of the reservation; any change in the applicable VAT rate will automatically be reflected in the rates indicated on the date of billing. The same applies to any modification or establishment of new legal or regulatory taxes imposed by the competent authorities.
Rates do not include the tourist tax, which is payable directly on-site to the Hotel.
The Client agrees to pay these various taxes without any dispute with the Hotel.
The payment requested from the Client corresponds to the total amount of the purchase, excluding this tax.
Unless otherwise stated on the Website, ancillary services (breakfast, etc.) are not included in the price.
The conversion into foreign currency is provided for information purposes only and is not contractual. If a rate involves payment directly to the Hotel upon the Client’s arrival or departure, and the Client’s currency is different from that of the Hotel, the rate charged by the Hotel may differ from what was communicated at the time of reservation, taking into account the exchange rate between the reservation date and the payment date.
An invoice is issued by the Service Provider and given to the Client upon the provision of the reserved Services.
ARTICLE 4 – Payment Terms
In the case of payment in cash on the day of reservation (Non-Refundable, Non-Cancellable Rate):
The price is payable in cash, in full on the day of confirmation of the reservation by the Client, according to the terms specified in the ‘Reservations’ article above, by means of secure payment:
– by credit cards: Visa, MasterCard, American Express, other credit cards (Ecard bleue).
Upon reservation, the Client provides their bank details, specifying the name of the credit card, the credit card number, the expiration date (the credit card must be valid until the end of the stay), and the security code.
Payment data is exchanged in encrypted mode using the SSL protocol.
The Client will present themselves at the Hotel with the credit card they used to make the reservation payment. They may be asked to present identification as part of credit card fraud prevention procedures.
The Service Provider shall not be required to provide the Services ordered by the Client if the price has not been previously paid in full in the conditions and manner indicated above.
Payments made by the Client will be considered final only after effective collection of the amounts due by the Service Provider.
In the case of cash payment upon provision of services (Flexible Rate):
The price is payable in cash, in full on the day of provision of the reserved Services in the conditions defined in the ‘Provision of Services’ article below and as indicated on the invoice given to the Client, by means of secure payment:
– by credit cards: Visa, MasterCard, American Express, other credit cards (Ecard bleue).
Payment data is exchanged in encrypted mode using the SSL protocol.
Upon arrival, the Hotel will ask the Client to settle a security deposit or authorize the debit of their credit card in order to guarantee payment of the amounts corresponding to the services consumed on-site.
The Client will then provide their credit card details, specifying the name of the credit card, the credit card number, the expiration date (the credit card must be valid until the end of the stay), and the security code.
The Client may be asked to present identification as part of credit card fraud prevention procedures.
The Service Provider shall not be required to provide the Services ordered by the Client if the price has not been previously paid in full in the conditions and manner indicated above.
“The services reserved by the Client, which include hotel room booking services and related services, will be provided under the following terms and conditions, as specified in these General Terms and Conditions of Sale supplemented by the Sales Conditions of the Rate that the Client has reviewed and accepted when making a reservation on the Hotel’s website.
Upon arrival, the Client will be asked to present their identification to ensure their obligation to complete a Police Form.
The Hotel is a completely non-smoking area. The client will be held responsible for any direct and/or indirect, consequential, resulting from smoking in the Hotel. Therefore, they will be liable for the full amount of cleaning and restoration of the damaged element or space.
Pets, when kept on a leash or in a cage in the common areas of the establishment, may be accepted in accordance with the Hotel’s current policy, subject to payment of a surcharge. For hygiene reasons, pets are not allowed in the dining areas.
The Client’s personal effects left in the hotel room, especially outside the safe or in the public areas of the Hotel, are their sole responsibility. The Hotel cannot be held responsible for the loss, theft, damage, or harm caused to such effects.
The client agrees and undertakes to use the room as a responsible guest. Any behavior contrary to good morals and public order will lead the Hotel to ask the Client to leave the establishment without any compensation or refund if payment has already been made. If no payment has been made yet, the client will have to pay for the nights consumed before leaving the establishment.
The Client will be held responsible for any direct and/or indirect, consequential damages that they cause in the reserved room or within the Hotel. Consequently, they agree to indemnify the Hotel for the amount of such damages, without prejudice to any damages and legal fees incurred by the Hotel.
WIFI access (paid or not) allowing clients to connect to the internet may be offered according to the Hotel’s current policy. The client agrees that the computer resources provided to them by the hotel will not be used in any way for the reproduction, representation, making available, or public communication of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the authorization of the rights holders provided for in Books I and II of the Intellectual Property Code when such authorization is required. If the client fails to comply with the aforementioned obligations, they may be accused of copyright infringement (Article L.335-3 of the Intellectual Property Code), punishable by a fine of €300,000 and three years of imprisonment. The client is also required to comply with the security policy of the hotel’s internet service provider, including the rules for using security measures implemented to prevent the unlawful use of computer resources and to refrain from any act that may affect the effectiveness of these measures.
Unless expressly stated otherwise, the room will be made available to the Client on the day of their arrival at 2:00 PM, and the Client will vacate the room on the day of their departure at 12:00 PM. Otherwise, an additional night will be charged to the Client. The Client should verify their departure date. In case of early departure, fees equivalent to one night will be imposed unless the Client has notified the Hotel at least 24 hours before departure.
The Provider undertakes to use its best efforts to provide the Services reserved by the Client, as part of an obligation of means.
The Client will have a period of 8 days from their departure date from the Hotel to make, in writing, any reservations or complaints regarding the provision of the Services, with all supporting documents, to the Hotel.
No claim can be validly accepted in the event of non-compliance with these formalities and deadlines by the Client.
In the absence of reservations or complaints expressly made within this period by the Client upon receipt of the Services, they will be deemed to conform to the reservation in terms of quantity and quality.
In the event of relocation:
In the event of an exceptional event, force majeure, or impossibility of providing the reserved room to the Client, the Hotel reserves the right to fully or partially accommodate the Client in a hotel of equivalent category, for services of the same nature and subject to the prior agreement of the Client.
ARTICLE 6 – RIGHT OF WITHDRAWAL
In accordance with Article L 221-28 of the French Consumer Code, the Client does not have the right of withdrawal provided for in Article L 221-18 of the French Consumer Code, given the nature of the services provided.
The contract is therefore definitively concluded upon the reservation by the Client in accordance with the terms specified in these General Terms and Conditions of Sale.
ARTICLE 7 – Provider’s Liability – Warranty
The Provider guarantees, in accordance with legal provisions and without additional payment, the Client against any lack of conformity or hidden defect resulting from a defect in the provision of the reserved and actually paid Services under the conditions and in accordance with the terms set out in these General Terms and Conditions of Sale.
Services provided through the Hotel’s website comply with the regulations in force in France. The Provider’s liability cannot be engaged in case of non-compliance with the legislation of the country in which the Services are provided, which is the responsibility of the Client, who is solely responsible for the choice of the requested Services, to verify.
ARTICLE 8 – Data Protection
In accordance with Law No. 78-17 of January 6, 1978, it is reminded that the personal data requested from the Client are necessary for the processing of their reservation and the establishment of invoices, in particular.
These data are processed and intended for the Hotel and may be communicated to its potential partners responsible for the execution, processing, management, and payment of reservations and the Client’s stay.
Furthermore, the Hotel may send its clients its newsletter, promotional offers, and a satisfaction survey following their hotel stay by email.
The processing of information communicated through the Hotel’s website has been the subject of a declaration to the CNIL (French data protection authority).
The Client has, in accordance with the applicable national and European regulations, a permanent right of access, modification, rectification, and opposition concerning information concerning them.
This right can be exercised under the conditions and according to the terms defined on the Hotel’s website.
The personal data protection policy can be consulted in the Personal Data Protection Charter available on the Hotel’s website.
ARTICLE 9 – Intellectual Property
The content of the Hotel’s website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute copyright infringement.
ARTICLE 10 – Unforeseen Circumstances
These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the French Civil Code for all service operations of the Provider to the Client. The Provider and the Client therefore each waive the provisions of Article 1195 of the French Civil Code and the regime of unforeseen circumstances provided for therein, committing to fulfill their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time of the sale, even if their performance turns out to be excessively expensive, and to bear all the economic and financial consequences.
ARTICLE 11 – Force Majeure
The Parties cannot be held liable if the non-performance or delay in the performance of any of their obligations, as described in these General Terms and Conditions of Sale, results from a force majeure event, within the meaning of Article 1218 of the French Civil Code.
Article 12: MISCELLANEOUS PROVISIONS
These General Terms and Conditions of Sale, the Personal Data Charter, the Sales Conditions of the rate reserved by the Client, the Reservation Request, and the Client’s Reservation Confirmation constitute the entire agreement between the parties to the extent of their subject matter. They replace and supersede, accordingly, any prior oral or written agreement that is contrary to them.
No tolerance, of whatever nature, scope, duration, or frequency, may be considered as creating any right and may not in any way limit the possibility of invoking each of the clauses of these General Terms and Conditions of Sale at any time, without any restriction.
Any provision of these General Terms and Conditions of Sale that would be declared null or illegal by a competent judge would be deprived of effect, but its nullity would not affect the other provisions, nor affect the validity of these General Terms and Conditions of Sale as a whole or their legal effects.
ARTICLE 13 – Applicable Law – Language
These General Terms and Conditions of Sale and the operations resulting therefrom are governed and subject to French law.
These General Terms and Conditions of Sale are written in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 14 – Disputes
All disputes to which the purchase and sale transactions concluded in accordance with these General Terms and Conditions of Sale could give rise, concerning their validity, interpretation, performance, termination, consequences, and follow-up, and which could not be resolved between the Hotel and the Client, shall be submitted to the competent courts under the common law.
The Client is informed that they can, in any case, resort to conventional mediation, in particular with the Commission for Consumer Mediation (C. consom. art. L 612-1) or any other alternative dispute resolution method (conciliation, for example) in the event of a dispute.
ARTICLE 15 – Pre-contractual Information – Client’s Acceptance
The Client acknowledges that they have been provided, prior to the placement of their reservation and the conclusion of the contract, in a clear and understandable manner, with these General Terms and Conditions of Sale and all the information listed in Article L. 221-5 of the French Consumer Code, including the following information:
- the essential characteristics of the Services, given the means of communication used and the Service concerned;
- the price of the Services and ancillary costs;
- in the absence of immediate performance of the contract, the date or deadline on which the Provider undertakes to provide the reserved Services;
- information regarding the identity of the Provider, their postal, telephone, and electronic contact details, and their activities, if not apparent from the context;
- information regarding the legal and contractual guarantees and their terms of implementation;
- the functionalities of digital content and, where applicable, their interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information regarding important contractual conditions;
- accepted means of payment.
The fact that a natural person (or legal entity) makes a reservation on the Hotel’s website entails full and complete acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Services ordered, which is expressly acknowledged by the Client, who waives, in particular, any reliance on any contradictory document, which would be unenforceable against the Provider.”
Please note that this translation is provided for informational purposes and may not be legally binding. If you require legal advice or need to use this text in a legal context, it is recommended to consult with a legal professional or translator.